THE FITZWILLIAM MUSEUM COVID-19 VISITOR GUIDELINES
6.1 Free timed tickets must be booked in advance via https://tickets.museums.cam.ac.uk. Please do your best to arrive on time (or preferably 5 minutes early) as we are operating timed ticketing and we want to make sure that your arrival experience is as smooth as possible. Museums and galleries now have a legal duty to have systems in place to obtain contact details for NHS Test and Trace, and to display the QR code poster for the NHS Test and Trace App. Please be aware that when you visit the museum, you will need to either scan the NHS Test and Trace app or provide the name and contact details for everyone in your party over the age of 16. If you have provided your details and opted to share these with Test and Trace on our ticketing system, the Museum is required to keep these details for 21 days after your visit.
6.2. When you arrive at the Fitzwilliam Museum, please enter through the Courtyard Entrance gates (the left side as you are looking at the front of the Museum) where our team will be there to welcome you. Your visit starts at the Courtyard Entrance and there is a floor plan (available in a variety of languages) on our Visit Us page to help guide you through the Museum. Nearly all our galleries are open, except those which are shown as closed on the plan.
6.3. In order to remain Covid-secure, you must wear a face covering (unless you're exempt due to medical grounds). We ask that you please maintain 2m social distancing and avoid forming groups.
6.4. Hand sanitiser is available on arrival and at various points throughout your visit.
6.5. Clear floor markings will help you move around the collection. We are asking visitors to keep left and move in a clockwise direction and to always keep two metres away from others. You may be asked to wait until others have moved on before proceeding into the next room.
6.6. If you feel unwell at any stage during your visit, please alert a member of staff immediately so we can assist you.
6.7. Check our Visit Us pages for information on how to get to us, our opening hours and transport options, and please read all the information below so we can help you have an enjoyable visit. Our opening hours are 10.00 – 17.00 Wednesday to Saturday 12.00 – 17.00 Sunday and bank holidays. Children under 12 should be accompanied by an adult.
6.8. We have a very limited supply of lockers, so please do not bring anything you cannot carry with you around the museum - only hand-carry backpacks and small bags will be permitted.
6.9. The only toilets on site will be the ones in the basement level at the Courtyard Entrance (the ones at the Founder’s Entrance are not in use) so we recommend you visit the facilities at the Courtyard Entrance at the start or end of your visit.
6.10. The cafe within the Museum is open. If you are using the Museum's Courtyard Café operated by Tate Eats, please note that contact details for NHS Test and Trace must now be collected SEPARATELY for Café patrons, and you are legally required to provide these details either through the customer register held by Tate Eats or by scanning the NHS QR code. Café staff are legally required to refuse service to anyone who refuses to do this. You are welcome to consume your own food in the grounds at the front of the Museum, but please do not bring food or drink into the galleries.
6.11. The shop is taking contactless/debit and card payments only. Please avoid touching items you do not wish to purchase You can also visit our shop online.
6.12. Please only use the lift if you have mobility issues or have a pushchair and only one household or social bubble at a time.
6.13. Please do not smoke anywhere in the Museum building or grounds. This includes e-cigarettes.
6.14. Sketching is allowed in the galleries provided the galleries are not too busy. When sketching, please be aware of other visitors and make sure there is no risk to people or works in the gallery. No pastels, ink or liquid colour, including oils may be used.
6.15. You may take photographs in the public galleries for non-commercial, personal use only, providing you do not use a flash, protruding lenses, tripods or other specialist equipment, and take care not to inconvenience other visitors or put any of the works of art at risk. Please note that many works in the collection are subject to copyright and publication restrictions. In taking images during your visit, you take full responsibility for all copyright and other legal obligations relating to them.
6.16. In accordance with government guidelines, if you are feeling unwell, or are living with someone who is displaying symptoms of Covid-19 please delay your visit. You can find out more about the current guidelines at https://www.gov.uk/coronavirus.
6.17. After your visit, you can exit the museum using the Courtyard Entrance, although if you wish you can also exit from the Main Entrance in the Founder’s Building. The recent pandemic has profoundly impacted the economic situation of the cultural sector, the Fitzwilliam Museum included. If you are able, please consider making a donation at one of our contactless donation points which are placed at the exits. Your support has never been more important. Thank you.
Naturally the situation may change at short notice, and we will be following the latest government guidelines at all times, so please check back here before your visit for the most up-to-date visitor information.
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