POLAR MUSEUM COVID-19 VISITOR GUIDELINES
6.1 Free timed tickets must be booked in advance via https://www.tickets.museums.cam.ac.uk. Please do your best to arrive on time (or preferably 5 minutes early) as we are operating timed ticketing and we want to make sure that your arrival experience is as smooth as possible. Museums and galleries now have a legal duty to have systems in place to obtain contact details for NHS Test and Trace, and to display the QR code poster for the NHS Test and Trace App. If you have provided your details and opted to share these with Test and Trace on our ticketing system, the Museum is required to keep these details for 21 days after your visit.
6.2. When you arrive at the Polar Museum, please enter through the front gates and into the Memorial Hall where our team will be there to welcome you. For more information please visit: https://www.spri.cam.ac.uk/museum/access/
6.3 Please arrive no later than 30 minutes before the end of your time slot. Staff will close the Polar Museum promptly at 12:30pm and 4pm for cleaning, and all visitors must vacate the building at this time.
6.4. In order to remain Covid-secure, you must wear a face covering (unless you're exempt due to medical grounds). We ask that you please maintain 2m social distancing and avoid forming groups
6.5. Hand sanitiser is available on arrival and at points throughout your visit.
6.6. Clear signs will help you move around the museum. We are asking visitors to keep left and move in a clockwise direction and to always keep two metres away from others. You may be asked to wait until others have moved on before proceeding into the next area.
6.7. If you feel unwell at any stage during your visit, please alert a member of staff immediately so we can assist you.
6.8. Check our Visit Us https://www.spri.cam.ac.uk/museum/access/ pages for information on how to get to us, our opening hours and transport options, and please read all the information below so we can help you have an enjoyable visit. Our opening hours are Saturdays 10am-4pm (admission times 10am and 1.30pm). Children under 12 should be accompanied by an adult.
6.9. We do not have a cloakroom or bag store, so please do not bring anything you cannot carry with you around the museum - only hand-carry backpacks and small bags will be permitted.
6.10. There is one public toilet on site in the temporary gallery, so there may be high demand at busy times.
6.11. Please do not bring food or drink into the Polar Museum.
6.12. The shop will be open. Please avoid touching items you do not wish to purchase. You can also visit our shop online at https://www.spri.cam.ac.uk/shop/
6.13 An access ramp is available at the side of the building for visitors who have mobility issues. A member of staff will greet you there.
6.14 Space inside the Polar Museum is limited, so we ask that you leave any pushchairs or prams outside if possible. The Polar Museum is unable to accept responsibility for any loss or damage.
6.15 Please do not smoke anywhere in the Museum building or grounds. This includes e-cigarettes.
6.16. You may take photographs in the public galleries for non-commercial, personal use only, providing you do not use a flash, protruding lenses, tripods or other specialist equipment, and take care not to inconvenience other visitors or put any of the objects at risk. Please note that some objects in the collection are subject to copyright and publication restrictions. In taking images during your visit, you take full responsibility for all copyright and other legal obligations relating to them.
6.17. In accordance with government guidelines, if you are feeling unwell, or are living with someone who is displaying symptoms of Covid-19 please delay your visit. You can find out more about the current guidelines at https://www.gov.uk/coronavirus.
6.18. After your visit, you can exit the museum using the front door. We would ask you to wait for other visitors to pass before you leave.
6.19 The recent pandemic has profoundly impacted the economic situation of the cultural sector, the Polar Museum included. If you are able, please consider making a donation at one of our donation points which are located through the building. Your support has never been more important. Thank you.
Naturally the situation may change at short notice, and we will be following the latest government guidelines at all times, so please check back here before your visit for the most up-to-date visitor information.
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